Refund and Returns Policy

Overview

This Refund and Returns Policy explains the conditions under which you may return products purchased from crepeshub, the procedures for initiating a return, and how refunds are processed. By placing an order on our website, you agree to comply with the terms set out below.

Eligibility for Returns

Time Frame

All return requests must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

Condition of Items

Returned items must be unused, unworn, and in their original packaging, including any tags, accessories, and documentation. Items that are damaged, altered, or show signs of wear will be refused.

Return Process

Initiating a Return

To start a return, contact our support team at [email protected] with your order number, the reason for the return, and photos if applicable. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping the Return

After receiving the RMA number, pack the item securely and include the RMA number inside the package. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

Refunds

Refunds will be issued to the original payment method within 7‑10 business days after we have received and inspected the returned item. The refund amount will reflect the purchase price of the returned product, less any original shipping charges, unless the return is a result of our error.

Exchanges

If you wish to exchange a product for a different size, color, or style, please follow the return process above and place a new order for the desired item. Exchanges are subject to product availability.

Non‑Refundable Items

• Gift cards and digital download codes.
• Custom or personalized products.
• Final‑sale items marked as “non‑returnable” at the time of purchase.

User Responsibilities

When returning a product, you are responsible for:

• Ensuring the item is packaged securely to prevent damage during transit.
• Providing accurate contact and order information.
• Using a trackable shipping method and retaining proof of delivery.
• Complying with any applicable customs or import regulations for international returns.

Contact Information

Email: [email protected]

Phone: +1 (202) 679-0344

Address: 2790 East 15th Drive, Washington, District of Columbia 20053, United States

Legal Disclaimer

crepeshub reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and will apply to all orders placed after the effective date. This policy does not affect any statutory rights you may have under applicable consumer protection laws.